Frequently Asked Questions
Q: Who can purchase from Vertalux Wholesalers Ltd?
A: We supply exclusively to trade customers, retailers, and business partners. Orders from individuals for personal use are not accepted.
Q: How do I set up a wholesale account?
A: Simply contact our sales team via sales@vertaluxwholesalers.co.uk or call 020 8058 5315 (UK) / +44 20 8058 5315 (International). Once verified, you’ll gain access to our full catalogue and pricing.
Q: What is the minimum order quantity?
A: Minimum order quantities vary depending on product categories. Our sales team will advise you on specific requirements for each order.
Q: How long does shipping take?
A: Shipping times depend on order size, pallet count, and destination. After your account setup, our team will provide an estimated delivery timeline with your order.
Q: Can I return or exchange items?
A: Yes — returns are accepted within 5 business days of receipt for eligible items in their original packaging. A 20% restocking fee applies. Returns of discontinued, clearance, or damaged items are not accepted. Please contact your sales representative before returning items.
Q: How do I contact your team for orders or supplier inquiries?
A:
General enquiries: info@vertaluxwholesalers.co.uk
Sales & orders: sales@vertaluxwholesalers.co.uk | 020 8058 5315 (UK) / +44 20 8058 5315 (International)
Suppliers & purchasing: purchasing@vertaluxwholesalers.co.uk | 020 8058 5315 (UK) / +44 20 8058 5315 (International)
Q: Do you work with international partners?
A: Yes — we supply to businesses across the UK and internationally. Shipping options and costs vary by location, and our team will guide you through the process.
Q: How can I stay updated on new products and promotions?
A: Subscribe to our newsletter via the website, or contact your sales representative to receive the latest updates and promotional offers directly.